I was out in the yard last week doing some lawn work when a guy walks up and asks me if I would be interested in getting a free estimate in regards to replacing my roof. Considering the condition of the roof at this point, I'd LOVE to know how much it would cost to have someone replace as opposed to buying the materials and doing it on my own. So of course, I said yes.
Next, he asked me when I would be available for someone to come over and give an estimate. I was off on the following Monday, so I told him to have someone come by around 10am. He then asked if my wife would be home, to which I replied no. That was an odd question, in my mind. So I tucked a little red flag next to this guy's memory spot in my brain. He then proceeded to ask what time my wife would be home and I asked him WHY? He stated that often when they gave estimates they would need input on shingle color, etc. so it was easier to have both parties present when they came out. It still sounded a bit odd, but I made arrangements for them to come out between 6pm and 7pm to give me the estimate and assured them that my wife would be home but had no wish to interact with them in any way. The guy got his boss on the speaker phone, the appointment was confirmed, and we were set to go.
Monday comes, 7pm flies by and still no roof guy to give me an estimate. Another red flag planted next to his memory spot. Wednesday rolls around and I get a call from the roofing company asking how my appointment went on Monday. I then told the man that there WAS no appointment because his guy never showed up. I let him know that we waited on dinner so that I could be outside while he was supposed to be here and also that I felt extremely inconvenienced because no one showed up or called to say why they never came. The man on the phone apologized and said "let me check my notes" after which he said "They came by and no one was home, so they left a card". I got a bit rude at this point. I let him know that I was off on Monday, I was home ALL day, and the only card I had was the one the original shyster had given to me. Then I let him know I had serious doubts about doing business with his company because if they didn't have the integrity to show up for the appointment to get my business in the first place, what were they going to do when they got some of my money? Fail to show at all? HA! Not with this kid! He apologized profusely and pleaded with me to let him arrange another appointment all the while assuring me that he would expedite this situation to the owner of the company for a resolution.
Now keep in mind that I really want to know what a roofing company would charge to come out and replace the roof. That's all I really need to know- is it worth it to pay someone for the labor I would have to expend over the course of a week or two?
Which brings us to today. After agreeing to allow them to come out and give an estimate, a guy pulls up in an SUV. I went out to meet him, all the while counting the red flags by this company's memory spot. Yep, three so far. While he was getting his folding ladder out he asked a few questions, I answered, and we chatted about the current condition of the roof. Then he says "when I'm done, we'll go inside and discuss the estimate" to which I replied "my wife is not interested in speaking to anyone". He then tells me that he has to read the "insurance mitigation clause" to both parties involved with the home. I asked him what insurance had to do with anything and he told me that homeowner's would give us 31% per year off of our homeowner's premiums with a hurricane rated roof. So I asked (with innocence in my voice, if you can imagine that from me) "when did insurance companies start giving discounts for home maintenance"? He says " Oh, no... only for HURRICANE rated roofs". (insert red flag #4) It seems that he wanted to install a super-special-hurricane-driven water-proof-roof on the house and would have to document every step of the process for the insurance company so that we would get our discount. (red flag #5)
So my next question was "how MUCH MORE is this hurricane roof compared to a conventional roof?" to which he replied "25-30%, but you save that in insurance premiums!". Hah! Yeah, right. So I informed the little man that I only wanted my free estimate to encompass normal roof replacement. He got surly and asked me why I didn't state that when I made the appointment. I got just as surly (perhaps just a weeeee bit more) with my reply of "why didn't your guy tell me what he was really trying to sell?". He was not a happy camper. He said he couldn't give me an estimate for a normal roof, packed his little ladder, and scooted his sorry self off of the property. It's not like I was going to do business with them anyway after the way the initial appointment was handled :)
I could tell that he was miffed about driving out, unpacking his ladder and finding out that he had nothing I wanted. Yeah, buddy..... karma is a bitch. You should have kept the first appointment- I can be a really nice guy when I'm treated with respect :)
1 year ago